Frequently Asked Questions

You Might Be Wondering

What can I expect in terms of signal strength and coverage from Beyond Wireless?

Beyond Wireless offers our customers the choice of either T-Mobile or Verizon nationwide networks. Our customers have access to voice and data services that cover about 99% of Americans

Coverage in your area can be verified by using your zip code at either of the following links: T-Mobile click here, or Verizon click here.


Beyond Wireless provides service on your choice of the nationwide T-Mobile or Verizon networks.

T-Mobile and Verizon are the network providers only; your service is handled exclusively by Beyond Wireless.

Although coverage locators provide high-level estimates of our wireless coverage, coverage is not available everywhere and varies based on a number of factors. Coverage locators do not guarantee service availability

I’m in an area with no coverage. Can I sign up for Beyond Wireless?

Unfortunately, there are some areas in the United States where we’re unable to provide service. If your address falls outside of our coverage area, you will not be able to sign up for Beyond Wireless.

Does my device type affect my coverage?

Yes. Certain phones and devices will have a stronger antenna than others, which will definitely play a role in the signal strength you receive.

Data speeds on our nationwide networks vary by coverage area too. Not all phones can take advantage of the faster data speeds. We recommend researching our portfolio of devices to determine which one will best fit your needs.

What about international coverage?

Beyond Wireless does not presently offer international calling.

If my phone service is suspended and I pay my bill, how long will it take to restore my service?

Whether you pay your bill online, or call in and pay through Customer Service, your service will be restored instantly. You will simply need to power cycle your device for service restoration to take effect.

If I am enrolled in Autopay, when will my credit card be charged?

If you are enrolled in Autopay, your credit card will be charged on the due date shown on your statement.

How much will I need to pay when I sign up for service?

Excluding various promotions, you will owe the following at sign up:

  • One-time activation fee of $10
  • Phone price if you are purchasing a new phone from us
  • Pro-rated plan price for the rest of the current month
  • Other fees including taxes, regulatory fees, or government mandated surcharges for the pro-rated plan price

Are there any fees each month in addition to the plan price?

Yes. Other fees including taxes, regulatory fees, or government mandated surcharges will be clearly displayed on your bill. These charges vary by state.

What methods of payment do you accept?

We accept Visa, Mastercard, American Express and Discover. Credit cards must be in the Beyond Wireless account holder’s name.

You can also choose to have your monthly payments automatically charged to your selected credit card each month, This can be set up in your Beyond Wireless account online, or by calling Customer Service at (800) 300-0988 and we will be happy to set you up on autopay.

Is there a limit to the number of devices I can have under my account?

No. You can have as many devices as you like under your account.

Each active device (each line on an account) is billed at the price of the plan the subscriber has chosen, plus applicable taxes, fees, and government regulatory surcharges.

Does Beyond Wireless offer financing options for phones?

Yes. We offer financing options on select phones.

Can I return my device if I don’t like it?

No returns are accepted, only exchanges. Devices can only be exchanged within the first 14 days after purchase, and must have less than 500 minutes, text, or MB of data consumed. Exchanges can only be done if the device is defective and can only be exchanged for the same device type. If the device is not activated with Beyond Wireless for service, the sale will be considered final, and no exchange/refund can take place.

What type of warranty is offered on my device?

New device warranties will vary based on the manufacturer and the model of the device.  Customer Service will have details for each phone offered for sale.

How does the warranty process work if my device is defective?

If you believe your device is defective, please contact Customer Service at (800) 300-0988 and they will help you identify exactly what the issue is.  Once identified, Customer Service will provide instructions on where the manufacturer would have you send the device for warranty work.

What kinds of devices can I bring to Beyond Wireless?

You can bring most used, inactive Verizon or T-Mobile devices to Beyond Wireless. There are some restrictions that Customer Service can help you identify.

Can I bring an unlocked device to Beyond Wireless?

A device must be able to access either the nationwide Verizon or T-Mobile network in order to work with Beyond Wireless. Unlocked (SIM-free) devices can be purchased from various big-box stores or directly from Apple and brought to Beyond Wireless. It would be a good idea to check with Customer Service prior to purchasing one of these devices to confirm it is compatible with Beyond Wireless

How do I activate my device on Beyond Wireless?

If you purchased a new device through Beyond Wireless, you should have received activation instructions in an email. In any case, whether you purchased a new device or are bringing you own device (BYOD), you will need to go to the Shop or Activate tab on our website and enter the information as you are prompted. This will include an IMEI and an ICCID (SIM). If you are also bringing a number with you from another carrier, you will need to provide some porting information as described below.

Bringing an existing mobile number to Beyond Wireless (porting) can take 2-3 hours or more. All ports have to go through the National Porting Center, whose hours are   9:00am – 4:00pm Monday through Friday.  Any port submitted near the close of the porting center, or outside their hours of operation could take significantly longer.  The good news is that your number should continue to be active on your current service until the port completes.

The National Porting Center is very particular about the information required to complete a port.  When submitting a phone number for porting to Beyond Wireless, you will need the following information:

  • Phone number to be ported
  • Account holder’s name
  • Account holder’s address where your bill is sent from your current carrier
  • Account number for current carrier
  • Password or PIN for your account on your current carrier


How long does the activation process take?

If you’re activating a new number on Beyond Wireless, the process is nearly instantaneous.

What is an IMEI and how do I find it on my device?

An IMEI is an International Mobile Equipment Identity, or a number that uniquely identifies your mobile device.

With most devices, the IMEI is on the back of the handset, underneath the battery. The IMEI is normally an 18-digit number labelled DEC and starting with 256, 268, or 270. On some older phones and data devices, the IMEI is an 11-digit number, often beginning with 096.

If your device does not have a removable battery, or if your IMEI is not located behind your battery, you can find it through your device’s settings (most likely in the “About Phone” menu).

I received an error that my device is not supported by Beyond Wireless. What now?

If your device is not compatible, it can’t be activated on Beyond Wireless.

If your device is compatible but you’re having trouble, please contact us at or call Customer Service at

(800) 300-0988 and we’ll be happy to help.

I received an error that my device has been flagged as lost or stolen. What now?

If you are the original device owner and you believe the device has been flagged in error, you should contact your current carrier to see if the flag can be removed. If this is a device you purchased through a third party, you should contact the seller immediately to attempt to return it and get your money back.

My device has gone through the BYOD process but is still not working. What now?

Please call Customer Service at (800)300-0988.

What is Kid Safe Tech?

Kid Safe technology provides a means to mitigate or eliminate many of the online risks that your child could be exposed to. Social media apps, the app store and internet browser are removed from the phone. Additionally, the camera is disabled, and text-only messages are allowed providing a protective environment for your children. A location tracking service is also available.

Beyond Wireless offers high quality Samsung smartphones with the Android operating system at very competitive prices that are configured with the Kid Safe technology.

Why is Kid Safe Tech important?

Today’s societal trends have resulted in increased dangers to children through content accessible via their cell phone and their online presence. Those dangers are not limited to content like pornography and violence, but online predators frequently use social media to identify and groom unsuspecting kids. Bullying too, now happens online and is amplified in both impact on your child and scope of those involved. Because of our constant comparison culture, childhood stress, anxiety and depression begin with social media.

Explicit Content – Age 11 is the average age at which children are exposed to pornography and 9 out of 10 kids are unwillingly exposed to explicit content online

Online Predators Present a Real Danger to Children – 1 in 5 young people receive sexual solicitations online and 82% of sex crimes begin with social media.

Cyberbullying – 1 in 3 children become the victims of cyberbullying and 50% of teens witness cyberbullying regularly.

Mental Health — One study found the rise in mental health problems among teens since 2010 coincides with an increase in ownership of cell phones. Researchers discovered 48% of teenagers who spent five or more hours per day on electronic devices reported a suicide-related behavior. That compared to 28% of adolescents who spent less than an hour using electronic devices.

What type of phones are offered with Kid Safe Tech?

Beyond Wireless offers a variety high quality Samsung smartphones with the Android operating system at very competitive prices that are configured with the Kid Safe technology.